Return Policy
RETURNS
At ravenonline shop, we want you to be completely satisfied with your order. We've created this return process to make your experience as effortless as possible!
All online order returns, refunds must be made through our returns process through our customer service team via info@ravenonline.shop or you can give us a call or sms at 281-450-1716
Please note, any health/wellness items cannot be returned.
HOW TO RETURN AN ITEM
- To begin the returns process, please send an email to our customer service support team at info@ravenonline.shop with your Name, Order Number, Picture of the defective product/incorrect item and reason for return/refund.
- As soon as we receive the request, our customer service team will review the order and will provide feedback within the next 24-48 hours.
- If the order qualifies as approved for return/refund, our team will be sending you a return label to your email address.
- Package your return using the return label from our customer service team and drop off at a UPS facility. You need to use the return label sent by our customer service team. Do not send returns to the original address.
- You will be notified when your return has been received at our warehouse. Once received, we can refund your original form of payment in 3-5 business days.
- We do not offer exchanges
We charge a 30% restocking fee for any kinds of custom apparels, flags and custom design items.
Have more questions? Reach out to our Customer Support Team at 281-450-1716 from Mon-Fri 9am-5pm CST or email info@ravenonline.shop